Nuxeo Version LTS 2021 Upgrade - Completed

2022 August 12

Nuxeo upgrade notification: Version LTS 2021 upgrade completed

The CDL-hosted Nuxeo (nuxeo.cdlib.org) upgrade to version LTS 2021 is completed. Please feel free to resume working in the Nuxeo Shared DAMS, and contact us if you encounter any problems.

As part of this upgrade, we have removed the Shibboleth authentication and login process to login to Nuxeo (which utilizes your UC campus single sign-on account), and switched to Nuxeo’s built-in user account management system. 

When logging into Nuxeo, you will be prompted to enter your Nuxeo username; please note that your username is case-sensitive. We are able to provide a list of all the Nuxeo user names -- contact us for a link to this document. Please work with your campus Nuxeo Administrator to set up a new password, if you have not already done so. Contact us if you have any questions about resetting your password.

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2022 July 28

Nuxeo upgrade notification: Version LTS 2021 upgrade scheduled August 9-11

We are happy to report that we have resolved the two technical issues that surfaced during the June  effort to upgrade Nuxeo. We are now ready to upgrade to Nuxeo version LTS (“Long Term Support”) 2021 in August, which will require scheduled downtime beginning on Monday 8/8 at 5:00pm through Thursday 8/11, 2022. Below is the complete upgrade schedule:

• August 8 (Mon) at 5:00pm--database backups: We will put Nuxeo in a “lock out” mode at 5:00pm on August 8, and start backups of the postgres, redis, and elastic search datastores.

• August 9-11 (Tues-Thurs)--upgrade: Nuxeo will be unavailable during this period in order for the upgrade to take place.

• August 12 (Fri)--service restoration: We anticipate that service will be restored by or before Friday morning, on August 12. We'll be in touch as soon as the upgrade is completed, and when Nuxeo is back online and open for business.

As a reminder, we will remove the current Shibboleth authentication and login process to login to Nuxeo (which utilizes your UC campus single sign-on account), and switch to Nuxeo’s built-in user account management system. 

Nuxeo Administrators: Before August 8th, please follow these instructions to set a new password, if you have not already done so. Please keep this password secure. Note that your Nuxeo user name is case-sensitive. We are able to provide a list of all the Nuxeo user names -- please contact us for a link to this document. (These new passwords will carry over to the upgraded version of Nuxeo.)

Please feel free to contact us if you have any questions.

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2022 June 21

Nuxeo upgrade notification: Version LTS 2021 upgrade to be rescheduled

Dear Nuxeo Shared DAMS users,

We’re sorry for the inconvenience, but we will again need to defer the upgrade that was scheduled for this week, on June 22-24. Please feel free to continue working in the current Nuxeo version (nuxeo.cdlib.org).

We are investigating two technical issues with upgrading Nuxeo to version LTS 2021; these pertain to the main navigation “Home” link and the 3D file support plug-in. The Nuxeo development team is actively assisting us in finding solutions. 

We will be in touch to reschedule the upgrade, once these technical issues are fully resolved.

In the meantime, please feel free to follow these instructions to set a new password with your Nuxeo campus admins, if you haven’t done so already. Please keep this password secure. Note that these new passwords will carry over, when we conduct the upgrade (and remove Shibboleth authentication) during a later timeframe.

Please feel free to contact us if you have any questions.

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2022 June 13

Nuxeo upgrade notification (version LTS 2021): Re-scheduled for June 22-24

Dear Nuxeo/Shared DAMS users,

We are planning to conduct an upgrade of CDL-hosted Nuxeo (nuxeo.cdlib.org) to version LTS (“Long Term Support”) 2021, and would like to schedule downtime from Wednesday 6/22 through Friday 6/24, 2022. Nuxeo will be unavailable during this timeframe, and will be in “lock out” mode beginning on Tuesday June 21, at 5:00pm.

• June 21 (Tues) at 5:00pm: We will put Nuxeo in a “lock out” mode at 5:00pm on June 21, and start backups of the postgres, redis, and elastic search datastores.
• June 22-24 (Wed-Fri): Scheduled downtime to conduct the Nuxeo upgrade. Nuxeo will be unavailable during this period.
• June 27 (Mon): We anticipate that service will be restored by or before Monday morning, on June 27. We'll be in touch as soon as the upgrade is completed, and when Nuxeo is back online and open for business.

As a reminder, we will remove the current Shibboleth authentication and login process to login to Nuxeo (which utilizes your UC campus single sign-on account), and switch to Nuxeo’s built-in user account management system. 

• Nuxeo Administrators: Before June 21st, please follow these instructions to set a new password. Please keep this password secure. Feel free to also begin transitioning your campus user accounts to their new passwords as well. (These new passwords will carry over to the upgraded version of Nuxeo) Please contact us if you need a list of Nuxeo users at your campus.
• June 27 (Mon) at 1-3pm: CDL staff are available to support the Nuxeo password transition. We will host a drop-in office hours session to support and troubleshoot any issues with user/password account reset, and transition to a post-Shibboleth authentication process. Please feel free to show up anytime between the 1:00-3:00pm timeframe on Zoom. Contact us for the Zoom link.

Please take note of the upgrade dates, and contact us if you have any questions. Thanks!

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2022 June 2

Nuxeo Version LTS 2021 upgrade paused; Version 10.10 restored

Dear Nuxeo Shared DAMS users,

We ran into some technical issues while upgrading to version LTS 2021, and are currently investigating strategies to resolve these issues. In the meantime, we have restored Nuxeo back to version 10.10. Please feel free to resume working in Nuxeo.

• Nuxeo login: The Nuxeo instance will perform the same as prior to when we started to conduct the upgrade. This includes using Shibboleth to authenticate and log in to Nuxeo (nuxeo.cdlib.org).
• Nuxeo Administrators: After logging in via Shibboleth, please feel free to follow these instructions to set a new password. Please keep this password secure. Feel free to also begin transitioning campus user accounts to their new passwords as well. (These new passwords will carry over, when we are able to conduct the upgrade during a later timeframe.) We are able to provide a list of all the Nuxeo user names -- please contact us for a link to this document.
• Nuxeo version LTS 2021 rescheduling: We will be in touch to block out dates to conduct the upgrade to LTS 2021 in the coming weeks.
• Nuxeo password/accounts transition office hours *deferred*: We will reschedule the office hours session (previously scheduled for June 7th) until after the upgrade is conducted. We will be in touch with an update on this.

Please feel free to contact us if you have any questions.

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2022 June 1

Nuxeo/Shared DAMS new password setup instructions

Dear Nuxeo/Shared DAMS users,

Beginning on June 6, the Nuxeo/Shared DAMS will be utilizing Nuxeo’s built-in user account management system. All Nuxeo users will need to set up a new password to access the Nuxeo/Shared DAMS; however, setting up a new password requires being logged into the system. In order to set up a new password, either a Nuxeo Administrator or CDL staff will need to set temporary passwords on behalf of Nuxeo users.

We’d like to propose the following steps, to be conducted after the Nuxeo upgrade is complete:

• Step 1: Nuxeo Administrators work with campus users to set up temporary passwords.
• Step 2: Campus users log in, using the temporary password, and set secure passwords.

Instructions are available here: https://help.oac.cdlib.org/support/solutions/articles/9000215706 (See: "Existing 'user' accounts (updating passwords)")

CDL staff are available to support setting up temporary passwords. We will host a drop-in office hours session on Tuesday, June 7, between 1:00-3:00pm to support and troubleshoot any issues with user/password account reset, and transition to a post-Shibboleth authentication process. Please feel free to show up anytime between the 1:00-3:00pm timeframe on Zoom. Contact us for the Zoom link.

Note that your Nuxeo user name is case-sensitive. We are able to provide a list of all the Nuxeo user names -- please contact us for a link to this document.

If your campus library is not using Nuxeo as your primary DAMS, please feel free to contact us if you would like us to remove legacy user accounts in Nuxeo.

Please contact us if you have any questions about your user accounts, passwords, and the Nuxeo authentication process. We will be in touch once the Nuxeo upgrade is complete.

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2022 May 5

Nuxeo upgrade notification (version LTS 2021): Scheduled for June 1-3

Dear Nuxeo/Shared DAMS users,

We are planning to conduct an upgrade of CDL-hosted Nuxeo (nuxeo.cdlib.org) to version LTS (“Long Term Support”) 2021, and would like to schedule downtime from Wednesday 6/1 through Friday 6/3, 2022. Nuxeo will be unavailable during this timeframe, and will be in “lock out” mode beginning on Tuesday May 31, at 5:00pm.

As part of this upgrade, we will remove the current Shibboleth authentication and login process to login to Nuxeo (which utilizes your UC campus single sign-on account), and switch to Nuxeo’s built-in user account management system. 

We are currently in the process of updating the Nuxeo/Shared DAMS documentation in our Help Center. We will be in touch with more details about the upgrade, including steps to transition to Nuxeo’s user account management system.

Here is a detailed timeline of what to anticipate in the coming days.

• May 31: We will put Nuxeo in a “lock out” mode at 5:00pm on May 31, and start backups of the postgres, redis, and elastic search datastores.

• June 1-3: Scheduled downtime to conduct the Nuxeo upgrade. Nuxeo will be unavailable during this period.

• June 6: We anticipate that service will be restored by Monday morning, on June 6.We'll be in touch as soon as the upgrade is completed, and when Nuxeo is back online and open for business.

As part of this upgrade, we will remove the current Shibboleth authentication process to login to Nuxeo (which utilizes your UC campus single sign-on account), and switch to Nuxeo’s built-in user account management system. Once the upgrade is complete, all Nuxeo users will need to set up a new password. 

Forthcoming steps: 

All Nuxeo users will need to set up a new password to access the Nuxeo/Shared DAMS. We will provide detailed instructions for campus users to update their passwords–this will involve either Nuxeo Administrators or CDL staff to set temporary passwords on behalf of Nuxeo users. We will be in touch with more information on this, including your (case-sensitive) user account name.

Please note the dates (June 1-3), and feel free to let us know if you have any questions. Thanks!

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